The Europcar Mobility App

With the multitude of different offers and apps for urban mobility, this question is quite justified! With the Europcar Mobility App, we expand our brand promise "Moving your way" and want to offer you the opportunity to use a wider range of different mobility services beyond rental cars with just one app and one user account according to your needs. We consciously lead with a product that does not yet include all offers and is not yet perfect. With this approach, we want to receive your feedback very early in order to best understand and serve your needs in the app. We are convinced that in this way, together with you, we can develop a new, even better Europcar experience.

At the start, the Europcar Mobility App includes the entire range of Europcar rental cars as well as car sharing from MILES in Germany. We believe that with this combination of spontaneous urban trips, day and weekend trips, and even longer vacation trips, we can already meet many vehicle-based needs. However, we see this only as the beginning. Together with you, we want to continuously develop and expand the offering of the Europcar Mobility App based on your wishes and needs.

To do this, navigate to the Account tab in the app and visit the app's help section to reach us. Please note that inquiries related to a specific booking should be directed to the respective provider of the booked product. For general inquiries about the app, registration, or your user account, please contact us at mobility-app@europcar.com.

To use the Europcar Mobility App, you need at least an email address and must create a user account using the Financial Services ID. To use all the services included in the app, you need a valid payment method, a valid identification document, and a valid driver's license in addition to a user account. Your documents must be supported by our authentication partner IDnow.