As a multimodal platform app, the Europcar Mobility App bundles the mobility services offered by partners from the Volkswagen Group and the Europcar Mobility Group with the mobility services of various integrated third-party providers. Thanks to the platform approach, however, the partners and third-party providers remain responsible for the content and smooth operation of their services. Should you have any problems with your vehicle or your bill, please contact the respective partner or third-party provider directly to get help as quickly as possible. You can find information and contact details for the respective companies here.